FAQS
Shipping Method
Q: HOW DO YOU SHIP AND WHATS IS THE PRICING?A: Shipping cost is vary, depends on your exact location and shipping option.
Q: WHERE DO YOUR SHIP FROM?A: We are providing international shipping. However, due to the security reasons, we can’t deliver a shipment to the military area.
Shipping Period
Q: HOW LONG WILL MY ORDER TAKE TO BE DELIVERED ?
The shipping time will depend on your exact location. However, it usually takes:
West Malaysia: Estimated reaching in 3-5 working days.
East Malaysia & Singapore: Estimated reaching in 7-10 working days.
For orders to the rest of Malaysia & Singapore, the usual delivery time is within 7-13 working days.
Q: HOW CAN I TRACK MY ORDER ?
A: We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package.
Payments
Q: HOW CAN I PAY ORDER ?
A: We offer safe shopping and accept payment via Credit card, Debit card, bank transfer, and designated e-wallets.
Q: WHAT PAYMENT MENTHODS CAN I USE ?
You can pay for your order with the following:
- Visa
- MasterCard
- Bank Transfer (FPX)
- e-wallets (designated)
Order Guide
Q: HOW TO PLACE AN ORDER ?
1. First of all, visit our store at https://kategown.com
2.Choose products that you love, then click "Add to cart" and "Check out".
3.Then fill in your information and pay.
That's it! Very easy.
Q: HOW CAN I MODIFY MY ORDER ?
A: Please note that we are only able to make change to your order if it has not been fulfilled yet.
Benefit Of Members
Q: WHAT ARE THE BENEFITS OF HAVING THE KATE GOWN ACCOUNT ?
A : You will enjoy a hassle free account management where organizing your payment information and address details, reviewing your order history and shipping details. You will also receive reward points, store credit upon purchased.